Terms and Conditions for Billing:

1. Payment Terms:

- All services provided are subject to payment at the end of the trip.

2. Late Payment Fee:

- A late payment fee of $50 will be applied if payment is not received within 48 hours after the start of the trip.

- Late payment fees are non-negotiable and will be added to the total amount due.

-Late payments will be charged a 25% driver gratuity.

3. Payment Methods:

- Accepted payment methods include [credit card, epayment, US Dollar cash, etc].

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4. Dispute Resolution:

- In the event of a billing dispute, the customer must notify us within seven (7) days of receiving the invoice.

- Disputes will be reviewed promptly, and adjustments, if necessary, will be made accordingly.

5. Cancellation Policy:

- Refer to cancellation policy

6. Refund Policy:

- Refunds will be considered on a case-by-case basis and may be subject to a processing fee.

7. Communication:

- It is the customer's responsibility to provide accurate and up-to-date contact information for billing purposes.

8. Collection of Unpaid Balances:

- In the event of non-payment, we reserve the right to pursue collection efforts, and the customer is required to pay all costs associated with collecting past due payments, including but not limited to legal fees and collection agency fees.

By engaging in our services, you agree to abide by these terms and conditions. Failure to comply may result in late fees and additional charges, including the costs associated with collecting past due payments.

-Full refund if cancelled more than 2 days prior to scheduled trip.

-50% refund if cancelled more than 1 days prior to scheduled trip.

-No refund if cancelled less than 1 days prior to scheduled trip.

Safety

Seatbelts are required for customer safety. Customers must wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Lone Peak Transportation reserves the right to refuse service to parties out of compliance with policies. Regardless of local laws, seatbelts are required when the vehicle is in motion. Failure to follow this policy will result in possible forfeiture of the quoted fare.

An additional fee will be charged for any cleaning services beyond what is usual and customary. You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired. If you feel that there has been a mistake (e.g. there was no mess to clean), then feel free to submit a reply to the email with your justification, and our compliance team will review the case in detail and reply back with the outcome of the review.

Damage to vehicles

Customer is responsible to damage done to vehicles during the course of the ride. This damage includes interior and exterior of the vehicles. Damage includes but is not limited to; vomit and other bodily fluids getting on the vehicle, spilling of customer food and drink, dings and dents while loading bags and entering and exiting the vehicle, intentional destruction of property, failure to follow smoking policy, damage from customer and any attachments or included items the customer may have on/in their person or luggage, damage caused by pets or service animals, and any damage that was not present at the start of the ride that was caused by the customer.

Alcohol and Drugs may not be used or consumed in the vehicles at anytime

Lost Items

Passengers are responsible for their own luggage and any items placed by themselves or operator in the vehicle. Lone Peak Transportation assumes no liability in the event of damage, loss, or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property. Lone Peak Transportation is also not liable for lost items left behind in the vehicle by a customer. However, we do want to help customers reunite with lost items whenever possible. If an item is lost, the customer should immediately contact us. Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Luggage and Personal Items

Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.

Inclusivity

Lone Peak Transportation welcomes all people regardless of race, religion, sexuality, gender, ethnicity, political beliefs, etc. One of the best parts of doing this is meeting people from all walks of life from all corners of the globe. We welcome your stories

Comfort

Lone Peak Transportation strives to make sure you are as comfortable as you can be. Do not hesitate to ask for adjustment of the cabin temperature, the sunroof(if applicable) to be open or closed, a different seating position, etc. If you would like to make a stop at a gas station, liquor store, dispensary, grocery store, etc. feel free to ask. Stops lasting longer than a few minutes may incur an extra charge. Unplanned stops may not be possible if we are scheduled tight with another customer.

Pets

Pets are permitted with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive vehicle. All pets must be properly secured within the carrier at all times. Service animals are permitted in vehicles. Lone Peak Transportation loves pets and reserves the right to ask to pet your dog.

Prices quoted include only the trip type booked, which are hourly reservations as well as one-way and round-trip transfers billed per mile or a set predetermined route price. Prices do not include additional charges for changes in the scope of Services that result in additional mileage, reservation hours, or wait times. If the ride is extended past the agreed-upon end-time or beyond the scope of the route, the customer will pay the prorated amount.

The customer authorizes us to bill any of these above referenced to the credit card on file and the customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to us, and/or Payments by you. Such communication may be made by us or by anyone on our behalf, including but not limited to a third-party collection agent.

The customer authorizes us to bill any of these above referenced to the credit card on file and the customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to us, and/or Payments by you. Such communication may be made by us or by anyone on our behalf, including but not limited to a third-party collection agent.

Passenger Behavior Terms and Conditions for Lone Peak Transportation Car Service:

1. Respectful Conduct:

Passengers are expected to treat drivers and fellow passengers with respect. Any form of disrespectful or offensive behavior is strictly prohibited.

2. Adherence to Local Laws:

Passengers must comply with all local traffic laws and regulations during the journey. Any violation may result in immediate termination of the service.

3. Intoxication:

Passengers must follow Montana penal code 61-8-1026 in regards to alcoholic beverages. Use of Illegal substances during the car service is strictly prohibited. Intoxicated passengers may be denied service.

4. Seatbelt Usage:

Passengers must wear seatbelts at all times during the journey. It is the responsibility of passengers to ensure their safety and the safety of others in the vehicle.

5. No Smoking Policy:

Smoking, including the use of electronic cigarettes, and smokeless tobacco is strictly prohibited inside the vehicle. Violation of this policy may result in additional cleaning fees.

6. Prohibited Activities:

Engaging in activities that may distract the driver or compromise the safety of the journey, such as excessive noise or aggressive behavior, is not allowed.

7. Dress Code:

Passengers are expected to be dressed appropriately. Attire that may cause discomfort or offense to the driver or other passengers is not permitted.

8. Right to Refuse Service:

The car service reserves the right to refuse service to any passenger displaying behavior that endangers the safety or well-being of the driver or other passengers.

9. Timeliness:

Passengers are encouraged to be ready for pick-up at the scheduled time. Delays may affect the overall schedule and may result in additional charges.

10. Lost or Damaged Items:

Passengers are responsible for their belongings. Lone Peak Transportation is not liable for any lost or damaged items during the journey.

By using our car service, passengers agree to abide by these terms and conditions. Non-compliance may result in termination of the service and potential additional charges.

Pickup and Drop-off
It is the passenger's responsibility to provide accurate and complete information when booking, including but not limited to flight details, pickup location, and drop-off destination. Lone Peak Transportation will not be held liable for issues arising from incorrect or incomplete information provided by the passenger.

Additionally, passengers are responsible for ensuring their ride is fully confirmed with Lone Peak Transportation and not just a quoted trip. A confirmed reservation is required to guarantee service. Quotes alone do not constitute a booking or service commitment.

Bozeman Airport (BZN) pickups happen on the first commercial curb.

To get to the pickup location at BZN exit the terminal with the doors closest to Baggage Claim 2. The first curb is immediately outside and under the overhang, do not cross the street, if you look straight up and see the sky you went to far. The driver should be in contact about pickup location upon your arrival. If you need assistance reach out to your driver

- Seating Capacity

Please only seat as many people as are allowed legally per vehicle. We cannot pick up groups that are larger than the capacity of the vehicle. In these cases, we will not refund the money and the driver by law is cannot take the entire group.

Smoking, vaping, e-cigarettes, or use of smokeless tobacco or marijuana are not permitted in any vehicle, at any time. Failure to abide by this policy is subject to a penalty plus the cost of any damage incurred during the incident and may result of the immediate, non-refundable termination of the ride.

Travel Times

Travel time is dependent on geography, weather conditions, time of day, and traffic conditions. Because of these variables, Lone Peak Transportation cannot provide an exact travel time, only an estimation. Lone Peak Transportation is not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen and uncontrollable circumstances. Under extreme and rare conditions, Lone Peak Transportation reserves the right to cancel and refund reservations in advance of the scheduled pickup. From Big Sky to BZN airport it is recommended to arrange for a pickup 3-3.5 hours prior to your commercial flight. If longer travel times are anticipated Lone Peak Transportation may contact you and recommend an earlier pickup.

Responsibility for Third Party Delays

Lone Peak Transportation strives to ensure timely and efficient service; however, we are not responsible for any delays caused by a third-party, including air carriers. Such delays, including but not limited to flight cancellations, rescheduling, global weather or missed connections, are outside of our control and fall under the responsibility of the respective air carrier.

Fees and Charges

Lone Peak Transportation adheres to our policies and does not make exceptions due to delays caused by air carriers or third parties. Any fees, charges, or costs resulting from such delays remain the responsibility of the customer. Customers are advised to seek reimbursement directly from the airline or the third party responsible for the delay.

Good Faith Efforts
We understand that unexpected circumstances can arise. While we cannot assume responsibility for third-party delays, Lone Peak Transportation will make a good faith effort to accommodate and fulfill your reservation whenever possible.